What products do you sell?

We offer a wide range of farm-fresh products including vegetables, fruits, beef, goat meat, mutton, chicken, fish, herbs, groceries, and other fresh food items sourced from trusted suppliers to ensure quality and freshness.

Where do you deliver?

We currently deliver within Nairobi on the following areas listed on our website (Kilimani, Lavington, Kileleshwa, Runda, Thindigua, Karen, Langata, South B and South C, Kiambu road, Kahawa Sukari and Muthaiga. If you’re unsure whether your location is covered, please contact us before placing your order.

What is the minimum order amount?

We don’t have minimum orders. You can place any amount.

How do I place an order?

Ordering is easy! Simply:

  • Browse our products.
  • Add your preferred items to your cart.
  • Proceed to checkout
  • Enter your delivery details.
  • Confirm your order on WhatsApp

You can also place your order through WhatsApp or by calling our customer care team.

What time should I place my order for same-day delivery?

Orders placed before 6:00 PM are delivered on the same day.

Orders received after 6:00 PM will be scheduled for delivery the following day starting from 8:00 AM.

What are your operating hours?

We operate 7 days a week:

Monday – Sunday 7:00 AM – 6:00 PM including public holidays unless otherwise communicated.

. How long does delivery take?

Delivery times depend on your location within Nairobi and current traffic conditions. We always strive to deliver your order as quickly as possible while ensuring your products remain fresh.

How much is the delivery fee?

Delivery charges vary depending on your location. The applicable delivery fee will be communicated during checkout or as indicated in the delivery charges list. Alternatively, you can be contacted by our customer care team before your order is confirmed.

What payment methods do you accept?

We accept:

  • M-Pesa (Lipa na Mpesa)
  • Pay on Delivery
  • Bank Transfer (Send money: 0728243975)
  • Other approved payment methods listed during checkout.
How fresh are our products?

Freshness is our priority. We source and prepare our products daily to ensure you receive high-quality, fresh produce every time you order.

Freshness is our priority. We source and prepare our products daily to ensure you receive high-quality, fresh produce every time you order.

Yes. Please contact us as soon as possible before your order has been processed or dispatched. Once an order is out for delivery, modifications or cancellations may not be possible.

What is our Return & Replacement Policy?

Since our products are fresh and highly perishable, we kindly request that you inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A spoiled product
  • A wrong item
  • Missing items

Please notify us immediately and return the affected item to our delivery representative or contact us as soon as possible. We will investigate and arrange a replacement where applicable.

Where do you source your products?

We work closely with trusted Kenyan farmers and suppliers to ensure our customers receive fresh, safe, and high-quality products while supporting local agriculture.

Can I schedule a future delivery?

Yes. During checkout or when placing your order via WhatsApp or phone, simply let us know your preferred delivery date and time, and we’ll do our best to accommodate your request.

What happens if an item is out of stock?

If an item becomes unavailable after you’ve placed your order, we’ll contact you to offer a suitable replacement or process a refund for the unavailable item, depending on your preference.

How can I contact Erick’s Farm Fresh?

You can reach us through:

  • WhatsApp
  • Phone Call
  • Email
  • Visit us at City Park Market Block B no.B24, Limuru road opposite Agha Khan Hospital

Our customer support team is always happy to assist you.

Why should I choose Erick’s Farm Fresh?

Because we are committed to:

  • Fresh, high-quality products
  • Competitive prices
  • Convenient online ordering
  • Reliable delivery across Nairobi
  • Excellent customer service
  • Supporting local Kenyan farmers

Erick’s Farm Fresh Shop Fresh. Eat Fresh. Live Better.